Support
Frequently Asked Questions
Quick answers to common questions about Hitimu learning and learner accounts.
Account
How do I reset my password?
Use the password-reset option on the login page. Follow the instructions sent to your registered email address.
Account
Can I change my learner profile details?
Yes. Open My Profile from your learner dashboard to update supported profile information.
Learning
Can I learn at my own pace?
Yes. Hitimu courses are self-paced unless a course specifically states otherwise.
Learning
Why is the next lesson locked?
Some courses require you to complete the current lesson or its quiz before the next lesson becomes available.
Learning
Where are my saved lessons?
Saved lessons appear under Saved Learning in your learner dashboard.
Certificates
Does every course include a certificate?
No. Certificates are issued only for certificate-enabled courses.
Certificates
When is my certificate available?
After you complete all required activities for an eligible course and meet the course completion requirements.
Payments
What happens after I pay for a course?
Once payment is confirmed, the course should become available in your learner dashboard.
EduHub
Do I need an account to read EduHub articles?
No. EduHub articles can be read publicly, but you must be logged in to comment or save an article as a favourite.