How to request account deletion
If you want your Hitimu Academy account deleted, send an account deletion request from the email address registered on your Hitimu account.
- Email hitimuacademy@gmail.com .
- Use the subject: Hitimu Account Deletion Request.
- Include your full name and the email address used for your Hitimu account.
- State clearly that you want your Hitimu learner account and associated personal data deleted.
Verification of your request
To protect learner accounts from unauthorised deletion, Hitimu may need to verify that the request came from the account owner. We may ask you to confirm information associated with your account before completing the deletion.
Data normally deleted or anonymised
After a valid deletion request is processed, information that is no longer required may be deleted or anonymised. This may include:
- Your active learner account and profile details.
- Account preferences such as saved country or currency settings.
- Saved lessons and saved EduHub posts.
- AI Tutor conversation history that is not required for another legitimate purpose.
- Eligible comments, discussion content or other learner-generated content where deletion is appropriate.
- Other personal data that Hitimu no longer has a legitimate reason to retain.
Data that may be retained
Some information may need to be retained after account deletion where Hitimu has a legitimate operational, security, accounting or legal reason to keep it.
This may include:
- Payment and transaction records.
- Google Play purchase-verification and anti-fraud records.
- Course enrolment or purchase audit records where required.
- Issued certificate and certificate-verification records.
- Accounting, tax or financial records.
- Security, fraud-prevention and abuse-prevention records.
- Records required to resolve disputes or comply with applicable law.
What happens after deletion
Once your account is deleted, you may lose access to enrolled courses, saved learning, quiz history, progress information, AI Tutor history and other account-based features.
If you later create another Hitimu account, previous learning records or purchases may not automatically be restored unless Hitimu is legally or operationally able to associate retained transaction records with the new account.
Processing time
Hitimu will review valid deletion requests as soon as reasonably possible. Some information may remain temporarily in backups, security logs or legally required records until the applicable retention period expires.
Need help?
If you have questions about account deletion or personal data, contact Hitimu Academy at:
Hitimu Academy
Operated by Forum Kenya Development Foundation
Email:
hitimuacademy@gmail.com
Website:
hitimu.academy